Dental Front Office Administration
Fridays from 1-5 pm
Capstone Career Development Center’s Dental Front Office Administration course provides students with training in the most widely used dental software as well as general clerical duties and front office tasks.
Students will learn:
Interpersonal, Communication Skills and Telephone Techniques
Records Management- Patient Clinical Records, Information Management
Scheduling to production/collection goals
Dental Patient Scheduling, Recall Systems
Dental Insurance Claims Processing
Financial Management- Financial Arrangements and Collection Procedures, Bookkeeping procedures: Accounts Receivable, Bookkeeping Procedures, Accounts Payable
Office Equipment and Inventory
Computers in the dental office- study and use of Eaglesoft 16 practice Management Programs
Upon completion of the course students will receive a certificate of completion in Dental Front Office Administration and OSHA/ Health and Safety Certificate.
A word from our dental front office administration instructor
Dental administration assistant is one of my hats that I wear and I love it! You get to be the first
AND last impression of the office. Answering the phone, giving directions, advice, appointments; it’s never a dull moment. You control the flow of the office for that day. We will be slam packed or slow and steady? Being a team player is a must in this position, remember T.E.A.M. stands for together everyone achieves more. In this program you will learn the meaning and usage of interpersonal communication, a skill that is a requirement for this job.
Helping patients by explaining their procedure, reviewing their account or simply giving them a same day appointment is rewarding and satisfying. Come join me and be both the initial and
utmost impression of your office, you won’t regret it!