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Dental Front Office Administration 

10-week course

Fridays from 1-5 pm


Capstone Career Development Center’s Dental Front Office Administration course provides students with training in the most widely used dental software as well as general clerical duties and front office tasks.


Students will learn:

  • Interpersonal, Communication Skills and Telephone Techniques

  • Records Management- Patient Clinical Records, Information Management

  • Scheduling to production/collection goals

  • Dental Patient Scheduling, Recall Systems

  • Dental Coding

  • Dental Insurance Claims Processing

  • Financial Management- Financial Arrangements and Collection Procedures, Bookkeeping procedures: Accounts Receivable, Bookkeeping Procedures, Accounts Payable

  • Office Equipment and Inventory

  • Computers in the dental office- study and use of Eaglesoft 16 practice Management Programs


Upon completion of the course students will receive a certificate of completion in Dental Front Office Administration and OSHA/ Health and Safety Certificate.

A word from our dental front office administration instructor

Dental administration assistant is one of my hats that I wear and I love it! You get to be the first
AND last impression of the office. Answering the phone, giving directions, advice, appointments; it’s never a dull moment. You control the flow of the office for that day. We will be slam packed or slow and steady? Being a team player is a must in this position, remember T.E.A.M. stands for together everyone achieves more. In this program you will learn the meaning and usage of interpersonal communication, a skill that is a requirement for this job.
Helping patients by explaining their procedure, reviewing their account or simply giving them a same day appointment is rewarding and satisfying. Come join me and be both the initial and
utmost impression of your office, you won’t regret it!


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